Customer Support

The Customer Support Department at KJMB Solutions is committed to helping every end user. Users of the applications that we develop and support are able to obtain customer support by using in-application support requests, username and password retrieval links, email-based support, and a toll-free number. Our in-application support requests are the recommended method for most questions because they immediate notify the right person to resolve the problem, who is not always KJMB staff. For example, we have clients who prefer to address data related questions internally, so those tickets are routed directly to program managers, who also have access to our support system. Support is often a partnership between us and our clients. We highly recommend this method so that any issue is quickly resolved.

If you are an existing user, and you simply forgot your username or password, please see the links on the login page of your application so that you can begin accessing the system immediately.